Maximize security in your HSBC Mexico app with your 6‑digit PIN and your Mobile Token. 

1. Open your HSBC Mexico app. When you enter, we’ll ask you to share your location. Tap Continuar (Continue) and choose Permitir al usar la app (Allow while using the app).
2. If you’re already registered for Online Banking, choose Sí, activar mi Token Móvil (Yes, activate my Mobile Token). If not, click here and learn how to register.
3. Enter your Online Banking username and password.
4. Next, we’ll send you an SMS. Check that the last 4 digits match your registered number and click Enviar código de verificación (Send activation code).

1. Enter the code you received.
2. Read the details carefully to activate your 6‑digit PIN and click Continuar (Continue).
3. Create your new 6‑digit PIN and confirm it.
4. You’ve activated your Token and 6‑digit PIN! Click Iniciar sesión (Sign in).

We recommend enabling biometrics to access your HSBC Mexico app more easily.

Was this information helpful?

Have you changed your mobile phone and want to activate your HSBC México app? Don’t worry, here’s how: 

Was this information helpful?

Switch to Mobile Token to complete all your transactions in the app with these simple steps:

1. When you open the app, enter your Online Banking username and you’ll then receive an invitation to activate your 6-digit PIN. Tap Continuar (Continue).
2. Enter your Online Banking password.
3. Select the Token option to enter the code generated by your Physical Token.
4. Enter the digits shown on your Token.
5. Create your 6-digit PIN and confirm it.
6. You’ll receive a successful activation message. Tap Ir a inicio de sesión (Go to Log in).
7. Enable your Fingerprint or Face ID to access your HSBC Mexico app more easily.

Done! Your 6-digit PIN is now active.
As required by regulations, always enable your location to use the HSBC Mexico app.

Was this information helpful?

If you forgot your PIN to log in to your app, here you’ll find how to create a new one.

1. On the login screen of your HSBC Mexico app, select Iniciar sesión con NIP (Log in with PIN).
2. Click ¿Olvidaste tu NIP? (Forgot your PIN?) and enter your Online Banking password.
3. Select Enviar código de activación (Send activation code). We’ll send one to your registered mobile phone; when you receive it, enter it.
4. Once the activation code is confirmed, the app will allow you to create your new 6-digit PIN.
5. All set! Now you can log in again.

Was this information helpful?

Do you need a code to access Online Banking or a specific section?

Here’s how to get it:

1. Open your HSBC Mexico app.
2. On the login screen, click Usar Token Móvil (Use Mobile Token).
3. Select Acceso (Access).
4. Enter your 6-digit PIN or your fingerprint or Face ID if you have them enabled.
5. Done! You’ll see a 6-digit Código Único de Token de Acceso (One-Time Access Token Code) that you must enter to access your Online Banking.

NOTE: This code expires after 40 seconds.
If you need a new one, you can generate it by following the same steps.

Was this information helpful?

Do you want to add or modify payees in Online Banking?

Learn how to get a code to confirm your transactionss. 

1. Open your HSBC Mexico app.
2. On the login screen, click Usar Token Móvil (Use Mobile Token).
3. Select Agregar y modificar beneficiarios (Add and modify payees).
4. Enter the 4 digits from your payee’s details; they can be from the debit card or the CLABE account you used to register them.
5. Enter your 6-digit PIN or use your fingerprint or Face ID if you have them enabled.
6. Done! You’ll see a Unique Token Code (6 digits) for Add and modify beneficiaries that you must enter in the field in Online Banking.

NOTE: This code expires after 40 seconds.
If you need a new one, you can generate it by following the same steps.

Was this information helpful?

Do you need to confirm your payments via Online Banking?
Here’s how:

1. Open your HSBC México app.
2. On the login screen, click Usar Token Móvil (Use Mobile Token).
3. Select Confirmación (Confirmation).
4. Enter your 6-digit PIN, or your fingerprint or Face ID if you have them enabled.
5. Done! You’ll see a 6-digit Código Único de Token de Confirmación (Unique Confirmation Token Code) that you must enter in Online Banking to continue your transaction.

Note: This code expires after 40 seconds. If you need a new one, you can generate it by following the same steps.

Was this information helpful?

Don’t remember your username to sign in to Online Banking or your app? Don’t worry; here’s how to recover it.

1. Go to the Online Banking login screen and select the option Forgot your username?
2. Choose whether to identify yourself with an HSBC Debit Card or an HSBC Credit Card. Enter the requested details, the PIN you use at the ATM, and click Continue.
3. All set! Your username will appear on screen. We suggest writing it down somewhere safe so you have it handy whenever you need it.

NOTE: If you already have an HSBC Debit Card, you won’t be able to use the HSBC Credit Card option.

Was this information helpful?

Was this information helpful?

1. Go to your nearest HSBC ATM and insert your debit card.
2. Select Voice Identification and then choose Generate reference number.
3. Print your receipt and keep it somewhere easy to find.
4. Call the Voice Identification registration line 55 5721-1112 and sign in using the reference number you printed (it has 8 digits), as well as your access key, which can be your account number, card number or access key. Make sure you’re somewhere with minimal noise and don’t use your headphones.
5. Once your details have been confirmed, we’ll ask you to enter the last 4 digits of the card you used to generate your receipt at the ATM. Then, to create your voice registration, you’ll be asked to say the phrase “Mi voz es mi contraseña” (“My voice is my password”) up to 5 times. It’s important to wait for the confirmation sound before repeating the phrase.
6. All set! Use your voice whenever you contact HSBC México Contact Centre.

NOTE: The reference number is valid for 5 calendar days. You can only use the most recent one you printed, as it will be the only one recognized by the system.

Was this information helpful?